Terms and Conditions

These are the terms and conditions of use for the responsiblygorgeous.co.uk.

Orders:

All orders are subject to acceptance and availability. The items on the website are in stock and available for delivery unless otherwise stated, there may however from time to time be occasions when items listed on the website are out of stock and unavailable for delivery. If this happens we will contact you as soon as possible to let you know if your order is unavailable and a full refund will be given.

We reserve the right not to accept your order in the event that we are unable to obtain payment authorisation, that the item ordered is out of stock or does not satisfy our quality control standards. Responsiblygorgeous may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold.

Payment is only taken once your order has been checked and it is ready to send out.

Delivery:

WE DELIVER WORLDWIDE!

Standard Delivery:We will endeavour to dispatch your items within 24 hours of receiving the order, however please allow up 14 days for delivery. For all our UK orders we use Royal Mail Recorded Delivery service. This service along with our overseas couriers will need to be signed for by someone on arrival. We will send you an email once your order has been dispatched.

Next Day Delivery: While we currently cannot offer a guaranteed next day delivery service. If you require such a delivery please let us know with the note on your order, or telephone us on +44 (0) 1904 675 987 and we will do our very best to make sure the item is sent out immediately

Tracking your order: As soon as you place an order you will receive a confirmation via email. If you would like to know the progress of your order at any point please contact us on shop@responsiblygorgeous.co.uk or +44 (0) 1904 675 987

Delivery Charges

UK Standard Delivery for any number of items is £3.00
UK Standard Delivery for 4 items or more: £6.50
Rest of the world delivery for any number of items £5.00

Returns and Exchanges:

Please note that our returns and refund policy for items purchased in store at our One Etical Boutique, York are different. Please see in store or your receipt for details.

Returning Your Purchase:

Please try on your order carefully. We believe you'll be delighted with your purchase but if you are not happy with your order or need to exchange it for a different size we are happy to do so within 14 days of receiving your order.
Unfortunately for reasons of hygiene we are unable to offer returns on underwear.
To return your order please follow the following procedure:
1. Please complete the Returns Form that is enclosed with your order.
2. Please post the Returns Form and the items you wish to return back to Responsiblygorgeous as soon as possible and within 14 days of receiving your order.
3. Please return all goods in their original condition, unworn* and packaging.
4. Please return items recorded delivery, when you return orders to us. We are unable to exchange, refund, or replace items that are lost in the post. We are unable to refund the return postage.

Exchanging Your Purchase:

If you need to change your order for a different size, we will send it at no extra postage cost. For any returns thereafter, postage will be charged on both UK and overseas deliveries.

Please follow the instructions detailed in 'Returning Your Purchase' return the item in the way described above. Please fill out the Returns Form on the back of your invoice stating what you would like to exchange your order for, please provide as much information as possible so that we can fulfil your request accurately.

Refunds:
A full refund is given if required for orders returned new and unworn within 14 days from the date on which you received them. All returns will be credited to the original customer's credit card excluding any delivery charges. Refunds of international customs duties and sales taxes (if applicable) are excluded on shipments outside the EU.  Responsiblygorgeous is not liable for any additional charges from your bank or Credit Card Company.

*Original Condition and unworn means there are no marks on the items. We cannot accept any returns if your order has been worn or marked. In such cases, the item will be returned to you. If you have any queries please do not hesitate to contact us.

Privacy Policy

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail or telephoning us.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by un-ticking the mailings box or contacting us on the above contact details.
We do not share your details with any other organisation. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line or if they have requested to be called regarding a specific item.
Please provide us with your exact name and address including full postcode.
Our postal address is: One:ResponsiblyGorgeous, 1 Grape Lane, York YO1 7HU

We can be reached via e-mail at shop@responsiblygorgeous.co.uk or you can reach us by telephone at +44 (0) 1904 689627

Accuracy, Images and Photography

We have taken great care to ensure that the reproduction of colours, styles and products are as accurate as the photographic, online and print process will allow and that the descriptions and specifications are as accurate as possible. However, slight variations may occur.

All photographs on this site have been produced by responsiblygorgeous.co.uk or reproduced with permission from third parties, it is forbidden to copy any of these photographs without permission from ourselves